FAQ for AtoZAutoParts.net

General Questions

What is AtoZAutoParts.net?

AtoZAutoParts.net is an online store specializing in car parts and accessories for various makes and models. We provide high-quality products at competitive prices, delivered directly to your doorstep in the UK.

How can I contact customer support?

You can contact our customer support team by visiting our Contact Page. Our team is available to assist you with any queries or issues you may have. You can also reach us by phone at 0121 446 2660.

Ordering and Payment

How do I place an order?

To place an order, browse our online catalog, select the products you need, add them to your cart, and proceed to checkout. You will need to provide your shipping details and payment information to complete the order.

What payment methods do you accept?

We accept various forms of payment including credit/debit cards and PayPal. All payments must be made in GBP.

Is my payment information secure?

Yes, we take your security seriously. All payment transactions are processed using secure online payment gateways, and we do not store your credit/debit card details on our servers.

Shipping and Delivery

What are the delivery charges?

Delivery charges vary based on the size and weight of your order, as well as the delivery location. The exact delivery charge will be displayed at checkout before you complete your purchase.

How long will it take to receive my order?

We aim to dispatch orders within 1-2 business days. Delivery times may vary depending on your location and the availability of products. Typically, orders are delivered within 3-5 business days.

Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email, which you can use to track your order on our website.

Returns and Refunds

What is your returns policy?

We offer a 30-day returns policy for unused and unopened products. If you are not satisfied with your purchase, please visit our Returns Policy page for more details on how to return your items.

How do I initiate a return?

To initiate a return, please contact our customer service team by visiting our Contact Page or by calling us on 01226 352903 with your order details and the reason for the return.