Returns Policy

As much as we would like you to be happy with your purchase, we know sometimes you may need to return items that you no longer need, or aren't quite right for your vehicle. 

In any case, we are more than happy to offer a refund, up to 60 days from the date the parts were successfully delivered (As long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition).   

 If the item is faulty, we will offer a refund or exchange where available.

If you have any questions about returning an item, please contact our customer support team via email.

Home delivery orders can be returned to us using the methods below:

Branch Return

• Email us for a Returns Authorisation Reference.
• Print and complete the Returns Form you receive with the Returns Authorisation Reference.
• Print the Poof of Returns form. This will be completed by the branch and handed back to you upon return*
• Repackage the item(s) securely and include any original documentation.
• Return the parts to your local branch, the store will complete your Proof of Return and hand it back to you. 
• The store will transfer the goods back to our head office, at this point, your refund will be processed.**

*Please keep your proof of returns form, without this, we may not be able to prove your return in the event of a claim. 

** Branches are unable to process refunds, all refunds are made to the original payment method.

Postal Return

• Email us for a Returns Authorisation Reference.
• Print and complete the Returns Form you receive with the Returns Authorisation Reference.
• Repackage the item(s) securely and include any original documentation.
• Return the goods to this address, we recommend using a service that offers proof of postage in case of any issues in transit.

A to Z Autoparts Returns

106-112 Emily Street
Highgate
Birmingham
B12 0SL

• Once the parts have been received in our central warehouse, your refund will be processed.

Collection

To arrange for an item to be collected, please Email us. This is a chargeable service, unless the items are found to be faulty, or an error has been made on our part resulting in the incorrect supply of parts.

We aim to process all returns within 14 working days.